UK delivery only
Standard Tracked Delivery: 2-4 working days from dispatch confirmation
Free delivery for orders over £15
We accept returns up to 30 days after delivery. DUO is also covered against manufacturing defects for 2 years after purchase. If you change your mind after placing your order or wish to cancel the order please contact firstname.lastname@example.org. Please be aware we require a proof of purchase for any returns.
If your DUO bottle has not been used and is in saleable condition (e.g. no marks or stickers on the bottle) we will issue a full refund once we have receipt of the bottle. Please note we do not offer free returns, the cost must be covered by the customer.
DUO Bottles cannot be held responsible for any returns that are lost in the post. We strongly advise using a 'signed for service' when posting returns.
If your bottle is damaged in transit please send a photograph, along with proof of purchase to email@example.com.